Level 2 Certificate in Contact Centre Operations and WorkSkills with the Training Brokers

Opportunity Provider: The Training Brokers

The Level 2 Certificate in Contact Centre Operations and WorkSkills contains the following areas of study:

  • Roles of a contact centre worker
  • Skills required to work in a contact centre
  • Providing effective customer service
  • Questioning techniques
  • Meeting customer expectations
  • Dealing with queries and complaints
  • CV help and job application techniques
  • Interview skills
     

This course is funded for Jobseekers who are over 19 years old on 31st August. Please call or contact your Jobcentre advisor for further details.

Please note the price quoted below maybe subject to change and does not include VAT.

Based in : Manchester
Open to: Across GM
Opportunity available: Please contact for further details
Close date: 31st March 2019
Is this opportunity ongoing? Yes
Opportunity Category: Confidence Building, Employment Skills
Listing status: Live
Cost: £795.00

Contact details
Telephone: 0161 972 4001
Location:
Crossford Bridge Pavilion
Danefield Road
Sale
M33 7WR

Additional Info