Reception Volunteer @ The Anthony Seddon Centre, Ashton-Under-Lyne
We are looking for enthusiastic, approachable individuals to be the first port of call for all visitors and callers to The Anthony Seddon Fund, informing the general public of the peer support and therapeutic activities the charity provides to support mental health and wellbeing in Tameside, and carrying out day-to-day administrative tasks to help the charity meet its objectives.
Hours – A commitment to at least one, 4 hour shift during core hours, Monday-Saturday 9.30am-7.00pm, as agreed with Volunteer Manager. More shifts available upon request.
Responsible To – Volunteer Manager.
Location – The Anthony Seddon Centre, 12 George Street, Ashton, OL6 6AQ.
- To welcome visitors and members using a friendly, approachable manner.
- Answer queries regarding mental health services in the local area and inform visitors on services provided by the charity.
- Answer telephone enquiries and take messages.
- Redirect enquiries (where required) to the appropriate person(s).
- Provide general administrative support, including filing, data entry and other day-to-day tasks.
- Ensure the reception area is kept clean, tidy and presentable to all visitors.
- Ensure all staff, volunteers and visitors sign in & out of the building to comply with charity fire regulations.
- Advise staff and volunteers when a visitor arrives, or a new member visits the organisation so they can be greeted at reception.
- Actively promote equal opportunities and challenge discrimination in all forms.
- Adherence to all policies and procedures put in place by The Anthony Seddon Fund.
- Friendly, welcoming manner and an ability to show empathy and to listen to visitors who are suffering from a variety of mental health issues, have different requirements and may be experiencing distress.
- Experience of dealing with members of the public in a professional manner.
- Ability to work independently and without close supervision.
- Confident telephone manner.
- Ability to work in a busy environment.
- Good verbal and written communication skills.
- Good IT skills.
- Understanding of issues around confidentiality and data protection.
- Willingness to undertake any other duties and training as reasonably requested.
- To be non-judgmental and non-discriminatory, and to be aware of the importance of equal opportunities.
- Commitment to providing volunteers hours as agreed with Volunteer Manager.
If you are interested in volunteering as a Mental Health Drop In Volunteer, see our "How To Apply" section to find out more.
12 George Street,